Shipping & Payment Information
Kosmic Kitchen cares about your privacy. All orders are packed discretely, with only your address and phone number on the label.
All ordered products must be legal in the country of the receiver. It is the responsibility of the buyer to check the legal status of ordered products in his/her country. We reserve the right to refuse sending out your order and refunding the payment. We only ship within the EU.
After we received your payment, we usually send your products within 48 hours.
Please note that Kosmic Kitchen Food for Mind & Body cannot be held responsible for any goods lost during transit or when going through customs. Due to the exclusive nature of our products we cannot always be 100% sure of the customs laws of your country, nor whether your customs will find delivery acceptable. We make efforts to track the delivery of every order, and are always grateful for your e-mailed confirmation of safe receipt.
We use a carrier that delivers packages around the world. They choose the delivery service(s) used to ship your parcel. We will also ship with GLS. Express deliveries are usually shipped with UPS. Please keep in mind that packages need to be signed for and can't be delivered to addresses where that is not possible. Keep in mind that some countries require the name on the package to match the name on the door. We will not take any responsibility if you use a PO box, Packstation, Relay Point, Forwarding company, hotel or general public place as the delivery address.
Within The Netherlands, packages are normally delivered the next day. Packages shipped inside Europe, usually are delivered in 2-5 business days.
Unless you choose Lettermail as the shipping method, packages are sent with a traceable service called Track and Trace. This service allows you to see when your products are sent, where they are at the moment and when they will arrive at your address. The track and trace information will be provided to you in an email by us or the delivery company after they process it. It updates every time your package is scanned. Please check your spam inbox if you didn’t receive this email within 24 hours after you paid your order.
- Deliveries within the BENELUX are free of charge for orders of € 50,- and above.
- The remaining deliveries within Europe are free of charge for orders of € 200,- and above.
Every order needs to be paid in advance. Payments can be made through bank transfer, Directbanking (iDeal, Mistercash, Giropay), Third party payment providers like Revolut, with Bitcoin, cash by mail or paying in the physical store.
Bitcoin payments can only be made through our website. You will be taken to the Coinpayments website to make the transfer. Don't send us BTC directly. There will be additional fees from Coinpayments. To pay through a third party service like Revolut, choose bank transfer as the payment option and then make the transfer through the app using our IBAN found below..
Use the information below to make an IBAN/SWIFT(or BIC) bank transfer.
Kosmic Kitchen Food For Mind And Body
Korte Haaksbergerstraat 34
7511 JS Enschede
Het Eeftink 2
7541 WH Enschede
Please note that it can take between 2 and 6 business days before we receive the payment. Most banks will charge for an international transfer. These costs vary. Make sure you choose the option ‘our costs’/’buyers costs’. If you are not sure, contact your bank for more information. Do not forget to put your order number in the payment description so we can identify your payment!
After we received the payment your order will be packed and shipped. We try to ship it at the next pick-up time. It's possible that it's too busy but we will ship your order within 3 work days, provided all products are in stock.
Pick-ups are at 17.00 every Monday to Friday for Express shipments, and orders to The Netherlands, Germany and Greece. Pick-ups are at 12.30 for all other orders.
Once your package has been processed by the delivery company, they will send you a tracking link by email.
Orders shipped with express shipping will arrive the next work day.
Orders containing only spore prints have the shipping option 'letter mail'. This is much cheaper, especially to non neighboring countries, but there is no track and trace. It will also take a very long time to arrive.
For more information check the Terms and Conditions