Kosmic Kitchen cares about your privacy. All orders are packed discretely, with only your address and phone number on the label. For orders outside The EU however, we are obliged to put the invoice on the outside of the parcel.
All ordered products must be legal in the country of the receiver. It is the responsibility of the buyer to check the legal status of ordered products in his/her country. We reserve the right to refuse sending out your order and refunding the payment.
After you have made your payment, we usually send your products within 24 hours.
Please note that Kosmic Kitchen Food for Mind & Body cannot be held responsible for any goods lost during transit or when going through customs. Due to the exclusive nature of our products we cannot always be 100% sure of the customs laws of your country, nor whether your customs will find delivery acceptable. We make efforts to track the delivery of every order, and are always grateful for your e-mailed confirmation of safe receipt.
We use Parcel.nl, a carrier that delivers packages around the world. They choose the delivery service(s) used to ship your parcel. Please keep in mind that packages need to be signed for and can't be delivered to adresses where that is not possible.
Within The Netherlands, packages are normally delivered the next day. Packages shipped inside Europe, usually are delivered in 2-5 working days. Delivery outside Europe can take up to two weeks.
Most packages are sent with a traceable service called Track and Trace. This service allows you to see when your products are sent, where they are at the moment and when they will arrive at your address. The track and trace information will be provided to you in an email by the delivery company after they procces it. Please check your spam inbox if you didn’t receive this email within 24 hours after your placed and paid order.
- Deliveries within the BENELUX are free of charge for orders of € 50,- and above.
- The remaining deliveries within Europe are free of charge for orders of € 150,- and above. For now, this includes The UK.
- Finally, all other deliveries are free of charge for orders of € 200,- and above.
Every order needs to be paid in advance. Payments can be done through banktransfer, Directbanking (iDeal, Mistercash, Sofortüberweisung) or cash at the shop. Use the information below to make an IBAN/SWIFT(or BIC) money transfer.
Kosmic Kitchen Food For Mind And Body
Korte Haaksbergerstraat 34
7511 JS Enschede
Het Eeftink 2
7541 WH Enschede
Please note that it can take between 2 and 6 business days before we receive the payment. Most banks will charge for an international transfer. These costs vary. Make sure you choose the option ‘our costs’/’buyers costs’. If you are not sure, contact your bank for more information. Do not forget to reference your order number so we can identify your payment!
After we received the payment your order will be packed and shipped at the next pick-up time.
Pick-ups are at 17.00 every Monday to Friday.
Once your package has been processed by the delivery company, they will send you a tracking link by email.
For more information check the Terms and Conditions